Camera Not Showing Video
Check power, network connections, cable connections, and camera status when live video is unavailable.
SUPPORT RESOURCES
Troubleshooting
Find solutions to common security camera, recording, network, and surveillance system problems with our troubleshooting guides.
COMMON ISSUES
Find a Solution
Select a common issue below to identify possible causes and steps you can take to resolve it.
Poor or Blurry Video
Check the camera lens, focus, lighting conditions, resolution settings, and network connection.
Night Vision Problems
Check IR settings, camera placement, nearby light sources, and ensure the lens is clean.
Recording Not Working
Verify storage availability, recording schedules, hard drive status, and recording configuration.
Remote Access Issues
Check your internet connection, network configuration, remote access settings, and device status.
Motion Detection Problems
Review detection zones, sensitivity levels, schedules, and camera positioning.
QUICK CHECK
Start With the Basics
Before troubleshooting individual components, check that your security devices have power, cables are properly connected, network connectivity is available, and your system software is up to date.
STILL NEED HELP?
Contact Support →Our Support Team Can Help
If you cannot resolve the issue using our troubleshooting resources, contact our support team for further assistance.